Return Policy

At TE&A Hatchery LLC, all sales are final.

Because we sell live animals and other perishable poultry products, we cannot accept returns, exchanges, or issue refunds once an order has been picked up, delivered, or shipped. The health, care, and environment provided after chicks leave our possession are outside of our control, so we cannot guarantee outcomes once chicks have been transferred to the buyer.

Baby Chicks

Due to the delicate and perishable nature of live chicks:

All baby chick sales are final

No returns or refunds will be given once chicks have been picked up, delivered, or shipped

We do not guarantee future health, growth, sex, laying ability, breeding quality, or long-term survival after chicks leave our care

Straight run chicks are sold unsexed, and sex is not guaranteed unless otherwise clearly stated

We do our best to provide healthy, properly cared for chicks at the time of sale or delivery. Once chicks are in the buyer’s possession, their care and condition are the responsibility of the buyer.

DOA or Immediate Health Concerns

If chicks are being shipped and arrive dead on arrival (DOA), or if there is an immediate issue at the time of pickup or delivery, you must contact us within 24 hours of delivery or receipt.

To request review of a claim, please provide:

Clear photos of the chicks

Clear photos of the box or transport container if applicable

Your order number

Any approved claim will be handled case by case and, at the sole discretion of TE&A Hatchery LLC, may qualify for:

a one-time replacement, store credit, or a partial refund we do not guarantee a full refund.

Straight Run and Breed Accuracy

Unless otherwise stated, chicks sold as straight run are unsexed, and we cannot guarantee whether a chick will mature as a rooster or hen.

We make every effort to accurately represent breed and variety, but because live animals can vary in appearance as they grow, we do not guarantee show quality or exact feathering, coloration, or mature appearance.

Order Cancellations

Orders may only be canceled if the cancellation request is made before the order has been packed, prepared, scheduled for shipment, or confirmed for pickup/delivery.

If a cancellation is approved, it may be subject to a cancellation fee to cover processing, payment, and scheduling costs.

Once an order has been packed, scheduled, picked up, delivered, or shipped, it cannot be canceled and is no longer eligible for refund.

Incorrect Orders

If you receive the wrong breed, quantity, or order by mistake, please contact us within 24 hours of delivery or receipt with your order number and photos if applicable. We will review the issue and work to make it right if the mistake was ours.

Policy Acceptance

By placing an order with TE&A Hatchery LLC, you acknowledge that you have read and agreed to this return policy and understand the risks and responsibilities involved with purchasing live baby chicks and poultry-related products.

Shipping Policy

At TE&A Hatchery LLC, we take great care in preparing and shipping pullets or baby chicks to help ensure they arrive safely and in good condition. However, because pullets and baby chicks are live animals and shipping conditions are outside of our control, safe arrival cannot be guaranteed in every circumstance.

By placing an order, you acknowledge and accept the risks associated with shipping live pullets and baby chicks.

Shipping Methods

We typically ship pullets and baby chicks using USPS Priority Mail Express, or another comparable expedited live animal shipping service when available. In some cases, we may use an alternative carrier if appropriate and legally permitted.

Shipping method selection is based on availability, destination, weather, reliability, and the best option for the safe transport of live pullets and chicks.

Shipping Schedule

To reduce the risk of pullets and chicks being delayed in transit over the weekend, pullets and baby chick orders are generally shipped on Mondays, Tuesdays, or Wednesdays only.

Orders may be held until the next appropriate shipping day to help protect pullets and chick health and reduce transit risk.

Packaging

We package pullets and baby chicks carefully using methods designed for safe live transport. Depending on the order, packaging may include:

• Properly ventilated shipping boxes

• Absorbent bedding or liner material

• Heat packs when seasonally appropriate

• Clearly marked live animal labeling

• Other protective materials as needed for safe transit

  
  

While we do our best to package pullets and chicks securely and appropriately, we cannot guarantee carrier handling, delivery speed, or environmental conditions during shipment.

Transit Risks and Live Animal Disclaimer

If your pullet and or chicks arrive dead on arrival (DOA) or visibly compromised due to a shipping-related issue, you must contact us within 24 hours of delivery.

To submit a claim, please provide:

• Clear photos of the pullets or chicks

• Clear photos of the inside and outside of the packaging

• A photo of the shipping label

• Your order number

  
  

Claims submitted without photo evidence or after the required reporting window may not be eligible for review.

If a claim is approved, we may offer, at our sole discretion:

• a one-time replacement

• store credit

• or a partial refund

  
  

We do not guarantee a full refund.

Delayed, Lost, or Mishandled Packages

Once a package is accepted by the shipping carrier, delivery timing and handling are outside of our control. We are not responsible for delays, lost packages, or damage caused by the carrier.

If a package is delayed, lost, or mishandled, we will try to assist by providing tracking information or helping you communicate with the carrier when possible. However, replacement or refund is not guaranteed unless compensation is recovered from the shipping carrier or we choose to make an exception.

Customer Responsibility at Delivery

It is the buyer’s responsibility to:

• Ensure the shipping address is entered correctly

• Monitor tracking information closely

• Be available to receive the package promptly upon delivery

• Bring pullets and or chicks inside immediately after arrival

• Inspect pullets and or chicks as soon as they arrive

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Provide proper coop housing or brooder heat, water, feed, and care immediately upon receipt

We are not responsible for issues caused by incorrect addresses, unattended deliveries, weather exposure after delivery, delayed pickup, or improper care after arrival.

Local Pickup and Delivery

For local pickup or local delivery orders, the buyer is responsible for being available at the agreed-upon time and location.

Once pullets and or chicks are picked up or delivered, responsibility for their care and condition transfers to the buyer immediately.

Shipping Policy Acceptance

By placing an order with TE&A Hatchery LLC, you acknowledge that you understand and accept this shipping policy, including the risks associated with the shipment and transport of live pullets and baby chicks.